Tampa Marriott Waterside Hotel & Marina at 700 S Florida Ave, Tampa

Contacts

• Phone: +1 813-221-4900
• Address: 700 S Florida Ave, Tampa, FL 33602
• Website: marriott.com
• Types: Establishment   Lodging  

Reviews of Tampa Marriott Waterside Hotel & Marina

• 2

  Katherine Freeman

  Posted at May, 02 2019
  My friends and I booked a two night stay at the Marriott Waterside for a wedding we attended. Because I needed early check in, I called 2 weeks before and they said I must call in the week of to ask if it was available, but they would make a note on my account. The week of I called and the front desk said to check back the day of and they would make a note. I called back the day of and there was no note on my account, from any previous time I called. I also explained that my name was on the room but, I was not the one who booked it and asked if I need anything to be sent or anyone to call. After 2 reminder calls, I was emailed a credit card authorization form to forward to the room holder and she promptly filled it out. She then tried to scan the form back and was told that was unacceptable. After a back and forth on her end she was able to get it resolved. Or so we thought. I got to the front desk and they informed me I had to put my credit card down(even though the room was already paid for) for incidentals and I wouldn’t be charged. At that point I didn’t care and just needed in my room. The hotel then did that to every person in our room. The Marriott put a $150-200 hold on all 4 of our cards, which totaled to double what we paid for the room. On top of that all 4 of us were constantly back and forth to reactivate our cards because apparently just walking away from the front desk deactivates them. Also upon check out, Marriott charged all 4 cards, again even though it was under 1 card originally AND we repeatedly told them to charge it to that card. The front desk service was absolutely terrible and couldn’t have been more unhelpful with anything. For the amount of money we spent to stay here, you think they would have been a bit more courteous.

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